There has been a slight delay due to recent COVID-19 pandemic shutdowns that are out of our control, but rest assured your order is on its way! Tracking Numbers are taking a bit longer that usual to update and we appreciate your patience.
It normally takes 3-7 business days for us to process your order to be ready for shipment. Please note that this does not include holidays and weekends.
US: 10-20 days, Free standard shipping for any order.
International: 20-30 days, Free standard shipping for orders of more than $49 in value
We offer a full refund if the order is cancelled within 24 hours of your purchase. You shoulder submit a help Ticket from Contact Us once you decide to cancel the order. For Orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return. 2. Place the item(s) in the original packing and seal the parcel securely. 3. Drop off you package at the local post office. 4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.
Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
You will be responsible for any return shipping cost.
Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
If a return item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.
If you wish to return the items to the nearest return address, please contact our customer service first time，we will get back to you within 24 hours.
Service E-mail : email@example.com
5MP Full HD WiFi PTZ Camrea
1. The camera will not return to the original position after auto-tracking. This is the default setting of the camera and we cannot change it, please note.
2. About the SD card slot , all cameras in this link have it , if you need SD card from us , just need to select version with SD card , if you don’t need SD card , then just select option NO Card
Style : WIfi Camera / Wireless Camera / CCTV Camera / Audio Camera / Infrared Camera / VIdeo / video surveillance / Speed Doom Camera /Camera IP ;
Smart Ai Humanoid detection: mixing line, area, two-way flow detection, for human form, the item triggers no alarm ;
Support DIY Alert Voice and Alarm Bell / Customized new speakers with loud volume (4w high power)
Support horizontal Direction Auto Tracking ;
Three Night modes Setting : black light full color infrared night vision double light warning ;
Support AP Direct Connection / Wireless Connection / Wired Connection
Support Vision 4 times magnification ；
Supports full time loop recording , when the Sd card is full , old video will be covered view new recording automatically .Support Motion Alarm Recording , you could just record when it detects movement to save more storage for your SD card and cloud Storage ;
Support Two Modes Recording : Free 30-day cloud storage,Max 128G SD card Record ,data security is more stable ;
Support ONVIF protocol recorder add; CMS PC Software save and play in real time ;
P2P Remote Access/Multi-User : P2P technology let you be able to view the live situation of your house wherever you are , just with the P2P account on the app via your Smartphone or tablet .
PTZ : rotates 270° Horizontally and 100° Vertically ;
H.265X new storage design, TF card storage is lower, more stable and more durable ;
Xmeye independently developed the RTS Cloud architecture, which is faster and the preview is more stable ;
Special Technology : Exclusive patented spherical heat treatment, with an average of 30 degrees, let the screen exposure heat dry and disappear.
PTZ Remote Control On The Phone
Rotates 270° Horizontally and 100° Vertically . You can control it in the ICSEE app directly whenever you want and wherever you are .
Ai Humanoid Detection
Smart Ai Detection function , support mixing line, area, two-way flow detection, for human form, easy setting in App .
DIY Alarm Voice and Default Bell
Support default bell or DIY 3 seconds custom alarm bell with your voice . When you go out without bringing your phone and someone close to your house , the DIY alarm voice could let the men think you are looking at him Now .
Smart Recording & Playback
Supports full time loop recording , when the Sd card is full , old video will be covered view new recording automatically . Support Motion Alarm Recording , you could just record when it detects movement to save more storage for your SD card and cloud Storage.
Smart Dual Light Modes
Built-in 4Pcs White LED and 4Pcs IR LED . Monitor moving objects, automatically illuminate.This is an impressive little weapon against crime . Camera could show colorful vision at night too , there are three night modes for you to select .
Real Two Way Audio
Built-in microphone and speaker / Customized new speakers with loud volume . You could talk to anyone nears the camera ( Warn someone to leave your house )
AP Mode (Direct Connection)
If the device is not in direct connection (AP) mode, press the Reset button three times to enter the direct mode. Most device will voice” enter the direct connection mode”.
You could select the convenient connection as you want . Sometimes you might just have one way to connect the camera , don’t worry , this camera supports wireless and wire connection at the same time.
SD Card & Cloud Storage
Free 30-day cloud storage and Max 128G SD card Record ,data security is more stable . If you want to keep using Cloud Service, you just need to pay for it , if you don’t need to use , it will stop it automatically when you don’t pay for the fee .
Support onvif protocol, can be connected to a third-party NVR centralized management camera. All our NVRs for IP cameras could work with this Camera .
SD / HD Video Stream Optional
Supprot two vision modes .SD stream could let you view it Smoothly when the internet is unstable ,HD stream let you get better and clearer vision .
P2P Remote Access/Multi-User
Share the same Vision with your families , let all of you protect and pay more attention to your house. P2P technology let you be able to view the live situation of your house wherever you are , just with the P2P account on the app via your Smartphone or tablet .
IP66 Waterproof / Dustproof
The camera case is made of high-quality ABS plastic , which is waterproof, sun-proof and dust-proof. It is suitable for any environment .