There has been a slight delay due to recent COVID-19 pandemic shutdowns that are out of our control, but rest assured your order is on its way! Tracking Numbers are taking a bit longer that usual to update and we appreciate your patience.
It normally takes 3-7 business days for us to process your order to be ready for shipment. Please note that this does not include holidays and weekends.
US: 10-20 days, Free standard shipping for any order.
International: 20-30 days, Free standard shipping for orders of more than $49 in value
We offer a full refund if the order is cancelled within 24 hours of your purchase. You shoulder submit a help Ticket from Contact Us once you decide to cancel the order. For Orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return. 2. Place the item(s) in the original packing and seal the parcel securely. 3. Drop off you package at the local post office. 4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.
Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
You will be responsible for any return shipping cost.
Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
If a return item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.
If you wish to return the items to the nearest return address, please contact our customer service first time，we will get back to you within 24 hours.
Service E-mail : firstname.lastname@example.org
Great as a Gift for ?
Brand:Robotime original design; Wood piece:161pcs; Assembly time:about 4 hours. Recommend age:8+,children under the age of 8 can complete the assembly accompanied by their parents. Certificates:EN71,CE,FSC,FCC; Assemble size:206x128x265 mm Package size:345*235*57 mm
1. Professional quartz movement inside,accurate and quiet.not only an exquisite handicraft but also a real clock. 2.Bell timer on back, can complete the timing within 30 minutes, a warm reminder of important things. 3.Laser Cutting Laser-cut technology ensures the wooden pieces are smooth, no burrs and no sharp edges. Easy to assemble with detailed English manual. All pieces are pre-cut, easy to pop out. Putting them together one by one following the instruction, you will enjoy every steps of making these amazing puzzles.
Follow the English instructions step by step.It takes about 4 hours to complete. Laser precision cutting,assembled by buckle,each part has corresponding code, which makes the assemble easier.
Battery is forbidden on international air shipping,we have to take them out.Thanks for understanding. Battery type:1*AA R6
English instructions+5 Precut wood sheets+Sandpaper+Motor.
We Offer Worldwide Shipping
We will ship it 3-7 working days for that the products are made of wood, in addition to the need for printing and dyeing group. The process is more complex.
100% Best Service Guarantee
If the product or wood piece is broken or missed. Please contact with us by email@example.com. We will remake and reship a new one to you. Don’t worry.